FAQs

Tickets to Coca-Cola Music Hall are only available through Ticketera and the venue Box Office. 

Ticketera offers sales through the , retail locations, Ticketera mobile app and by phone at  (787) 294-0001.

We cannot verify the legitimacy of tickets purchased through any other site and strongly advise fans to only purchase their tickets through those listed above.

No, tickets are non-refundable and non-exchangeable. 

Coca-Cola Music Hall is open to guests of all ages unless otherwise mentioned on a specific event page. 

Guests under the age of 16 are required to be accompanied by an adult.

For most events children under two years of age may enter the Coca-Cola Music Hall free of charge, he/she must sit on the lap of a parent or guardian. Guests over two years of age must have a valid event ticket to gain admission to the Coca-Cola Music Hall.

Coca-Cola Music Hall looks to create a fun, safe, atmosphere for all attendees. 

Obscene or indecent clothing will not be permitted including clothing portraying profane language.

Parking is available at the Puerto Rico Convention Center on a first-come, first-served basis. Parking is limited so guests are encouraged to take a Taxi or Rideshare to and from the event.

Coca-Cola Music Hall encourages guests to travel light and bring bags only smaller than 12" x 6" x 12".

COCA-COLA MUSIC HALL DOES NOT ALLOW
- Backpacks of any kind
- Diaper Bags larger than 14”x14”x6”
- Laptop Bags
- Camera Bags
- Strollers

A complete list of prohibited items.

COCA-COLA MUSIC HALL DOES ALLOW
   - Small bags under 12" x 6" x 12"
   - Tote Bags 
   - Small Purses
   - Clutches

For most events children under two years of age may enter the Coca-Cola Music Hall free of charge, he/she must sit on the lap of a parent or guardian. Guests over two years of age must have a valid event ticket to gain admission to the Coca-Cola Music Hall.